Returns & Exchange Policy
If you are unhappy with a purchase from www.NIDALUhandmade.com we will gladly accept it for return or exchange, but the item must be postmarked within ten (10) days of the original shipping date. Any discounted or sale merchandise are final sale items and cannot be returned or exchanged.
Please enclose a note with your name and phone number explaining the reason for the return or exchange. You must include the original receipt from your package for all returns/exchanges, and the items must not have been worn, altered, or washed, with tags still attached. We will credit the card on which the purchase was made.
Please send all returns to:
NOMADS & NIDALU
PO BOX 442157
Lawrence, KS 66044
Unfortunately, we cannot refund shipping and handling charges.
domestic (usa) flat rate shipping & handling charge for shipping items
- shoes $13.00
- xs kilims & rugs $15.00
- s kilims & rugs $18.00
- m kilims &rugs $20.00
- l kilims & rugs $25.00
- xl kilims & rugs $30.00 - $35.00
NIDALU respects the privacy of its customers and takes the security of your personal information very seriously. NIDALU does not disclose any of your personal information that you provide either during registration or in your profile without your consent. All of our customers' profile information is stored on a restricted database server and is used only for the purposes of processing and shipping your order. Profile information will never be disclosed to any party outside of necessary channels to ship and process your order in a timely manner. If you have any questions about this policy, please contact us at firstname.lastname@example.org
Have any questions or concerns?
We’re always ready to help!
send us an email to SHOPNIDALU@GMAIL.COM
Local taxes, if applicable, will be added to your order.
An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within three (3) working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with your valid email address in your order to receive your electronic order confirmation.
Most orders will be dispatched within TWO,three (2,3) working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock.
Orders received on weekend days (Saturday ) will not begin processing until the following business week. No orders will ship out on Saturday or Sunday.
all nidalu domestic order ship with usps priority mail 2-3 business day.